Welcome to Transformative Fitness. By purchasing our online personal training services, you agree to the following Terms of Service. These terms are designed to ensure clarity, trust, and mutual respect between you (the “Client”) and Transformative Fitness (“Jack Quinsee”).

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1. 💪 Services Provided

Transformative Fitness offers:

• Customized online personal training programs

• Evidence-based workout plans tailored to individual goals

• Ongoing support via email, messaging, or scheduled video check-ins

• Optional nutrition guidance and habit coaching (non-clinical)

All services are delivered remotely and are intended for general fitness and wellness purposes.

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2. 🧠 Client Responsibilities

To get the most out of your training:

• Provide accurate health and fitness information during onboarding

• Communicate openly about injuries, limitations, or changes in goals

• Follow the program as prescribed and ask questions when needed

• Consult a medical professional before beginning any new fitness regimen

We are not medical professionals and do not diagnose or treat health conditions.

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3. 💳 Payment & Billing

• Payment is required upfront for all programs unless otherwise agreed

• Subscription services renew automatically unless cancelled

• Late or failed payments may result in suspension of services

• All prices are listed in AUD and include GST where applicable

Invoices and receipts are issued via Stripe

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4. 🔁 Refunds & Cancellations

We want you to be satisfied, but due to the nature of digital services:

• Refunds are not guaranteed and are assessed case-by-case

• You may cancel future sessions or subscriptions with 7 days’ notice

• No refunds for completed sessions or delivered plans

If you’re unhappy, please reach out we’ll always aim to find a fair solution.

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5. 🔐 Privacy & Confidentiality

Your personal information is handled with care:

• We collect only what’s necessary to deliver your program

• Data is stored securely and never shared without consent

• You may request deletion of your data at any time​

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6. 📧 Communication & Support

Support is available via:

• Email: [ JQ@Transformativefitness.com.au ]

• Messaging: [ Whatsapp (0418180270]

• Response time: typically within 24–48 hours

We aim to provide clear, kind, and professional communication at all times.

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7. ⚠️ Disclaimer & Limitation of Liability

Transformative Fitness is not liable for:

• Injuries sustained during unsupervised workouts

• Outcomes resulting from non-adherence to the program

• Technical issues beyond our control (e.g., app outages)

Use of our services is at your own risk. Always listen to your body and seek medical advice when needed.

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8. 📌 Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes means you accept the revised terms.​​​

 

9. 📍 Governing Law

These Terms are governed by the laws of New South Wales, Australia.